SmallBizGenius Analysis

Love Scent, an online retailer of pheromone-based products, faces significant criticism regarding order fulfillment and customer service. Customers report issues with undelivered orders, lack of communication, and difficulty obtaining refunds, leading to accusations of scam-like behavior.

Category Breakdown

Scores based on analysis of 4 recent reviews

Shipping & Delivery

1.0/10

Reviewers consistently report issues with shipping and delivery. Orders are frequently undelivered, and tracking information is unreliable, with some packages being returned to the sender without explanation.

4 reviews mention this

Customer Service

1.0/10

Customers express extreme dissatisfaction with Love Scent's customer service. Reviewers state that the company is unresponsive to emails and provides no updates on order status or refunds.

4 reviews mention this

Order Fulfillment

1.0/10

A primary complaint is the failure to fulfill orders. Customers report paying for products that never arrive, leading to accusations of fraudulent activity.

4 reviews mention this

Refunds

1.0/10

Reviewers claim they are unable to obtain refunds for undelivered orders. They describe a lack of communication regarding refund requests, further contributing to the perception of Love Scent as a scam.

2 reviews mention this

Pros & Cons

Common Complaints

Orders are not delivered Mentioned 4x
"ORDERED MONTHS AGO. NEVER RECEIVED."
Customer service is unresponsive Mentioned 4x
"they never respond to any emails any updates"
No refunds are issued Mentioned 2x
"NO RUN AROUND MESSAGES ABOUT REFUND."
Products are small and ineffective Mentioned 1x
"It’s so small you can’t see it does not work and does not smell"
Suspected data harvesting Mentioned 1x
"I am sure they are data harvesting all of your information."

Common Questions About Love Scent

Answers derived from customer review patterns

Is Love Scent legit and trustworthy?

Based on the available reviews, Love Scent appears to be untrustworthy. All reviewers report negative experiences, citing undelivered orders, unresponsive customer service, and a failure to issue refunds. These issues raise serious concerns about the legitimacy of the business. Customers describe Love Scent as a "total scam" and warn others to avoid the company.

Based on 4 reviews

Does Love Scent have good customer service?

The reviews indicate that Love Scent's customer service is extremely poor. Customers report that the company does not respond to emails or provide updates on order status. This lack of communication contributes to the overall negative perception of the company and raises concerns about their commitment to customer satisfaction.

Based on 4 reviews

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